Nirvana Business Solutions
Nirvana Business Solutions, a leading India-based provider of outsourced call center and back office processing solutions. Nirvana Business Solutions has spent years developing a highly differentiated BPO offering that we believe can scale better than anything available in our business.
The elements of this BPO offering include:
A unique BPO operating and organizational model (The Nirvana Way) that takes lessons learned from lean manufacturing and applies them in pioneering way to process operations and a proprietary and highly scalable technology environment that delivers a range of new functionality, high visibility and control, and enables global collaboration. The Nirvana way ensures clients realize the targeted BPO advantages through their offshore outsourcing.
Nirvana Business Solutions has been providing customer lifecycle services (CLS) to the clients in North America, UK and Australia. Our customer lifecycle services help clients to:
Build and refine their prospect base.
- Establish contact with prospects, create awareness through outbound voice, voice mail blasts and e-mail services.
- Move prospects through to action, using effective tele-marketing and tele-sales to complement other marketing and sales tools.
- Provide customer care based on voice and back-office services.
- Outsource back-office services.
- Retain customer and carry out win-back campaigns.
- Obtain customer feedback and carry out C-Sat surveys.
